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Cupertino Fiber Deep Project Print E-mail
Written by Eric Heitz   
Tuesday, 31 January 2017 09:20
The Cupertino Fiber Deep project was one of Comcast’s first architectural and technological advancements designed to reduce Node density, increase bandwidth and provide a conduit for supporting advanced services. Cupertino key statistics include a system designed to support 22,510 homes passed and approximately 350 nodes. The Node density was reduced from 833 Homes Per Node to an average of 64 Homes Per Node.
As Comcast reviewed the metrics they have noticed a reduction in repair call volume of 37.6% and a 32.3% reduction in repair truck roll rates. Even more impressive are the results seen in reviewing customer metrics, where Cupertino Dissatisfaction scores and loyalty indicators bore great improvement.  
Comcast has begun a similar project in the Sacramento, Ca. footprint that is expected to be a multi-year project using the lessons learned in the Cupertino, Ca. conversion.  
Last Updated on Thursday, 20 April 2017 14:06

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